Reinhard Harter is the Vice President for Customer Experience at SAP and is responsible for 17 countries in Central & Eastern Europe. His main goal is that his customers receive a 5-star rating from their own customers, by providing an outstanding experience in marketing, sales and service. Now located in Vienna, he was also living in Switzerland, Finland and Germany, working for companies like Oracle and Texas Instruments. He holds a Master’s degree in Management Science from the Vienna University of Economics and Business Administration. Reinhard “speaks” several programming languages, plays a few instruments and lives in a quite international household with 5 family members – each of them born in a different country.
Rafal Ohme is a Professor at the Business School of the Stellenbosch University in Cape Town. Worldwide pioneer in applied neuroscience. Chairman & Founder of NEUROHM, a smart-tech XM company. Finalist of the EY Entrepreneur of the Year 2015. The author of the bestseller ‘Emo Sapiens – Harmony of Reason and Emotions’.
Why Do Children Always Ask “Why?” … and What It Means for You
If you are a parent, the question “why” might seem familiar and might have even driven you crazy a few times. It takes effort to think about it and answers are not always obvious. Yet this discussion is vital and shapes how we experience the world.
Why our “why’s” are so important also for us, grown-ups? Thanks to neuroimaging of how our brain operates we have discovered that “Why” triggers long-term energy supply to turn our thoughts and experiences into actions. This is a pivotal discovery equally important for personal and professional relationships, as well as for our businesses.
SAP, VP Customer Experience CEE (Austria)
Stellenbosch University in Cape Town, Business School, Professor (South Africa)
HRT, Editor and Journalist (Croatia)